After getting son to check the router and the computers, he said that the Server Provider was the problem. In fact it was dead! I'd already had a letter explaining that the small company that I was with was being taken over by a larger one and that I could ring a telephone number in case of difficulty during the switch over.
This turned out to be an automated message just saying that the company was sorry.
Meanwhile son had booked me to have cable fitted to the house. After 5 days without internet, I rang the small company to cancel the contract. An unbelievable telephone contract then took place.
Me. "I want to give notice to cancel my Broadband connection with you. How much notice do you need?"
Small Company. "Sorry we are not able to take cancellations at present."
Me. "Well I have no Internet connection at all and I'm paying for one. I have also arranged to be fixed up with cable." (I was trying not to get annoyed.)
Small company. "Well we cannot cancel until the fault with the big changeover is dealt with."
Me. "When will that be?"
Small Company. "We do not know."
Me. "Are you telling me that I will have to pay for two lots of Broadband? I will cancel my Direct Debit. (The one that had taken a year to set up!)
Small Company. "Sorry but if you do that we will have to take legal action."
She then went on to tell me to ring back at 11 am when they might have more information. I was pretty mad by then as I had promised to take the children out for the day.
At the stated time, I rang back and had a very different, intelligent lady who told me that I could be disconnected within 7 days.
I am squashed in a small cafe while I write this and the kind owner has given me permission to use their internet. I know the lady who owns the cafe.
All being well, if you keep your fingers and toes crossed, I should be back on line some time after the 12th, depending on when my son can adapt my router to the cable connection.
I have missed you all and can't wait to get back on line. Will attempt to read some blogs while I am here and I know that I have much to catch up on.
Au revoir...........
